Política de reembolso
Refund & Return Policy
1. Digital Products
• Due to the nature of digital products, all purchases are final and non-refundable once the order has been completed.
• However, if you experience any download issues or technical problems, please contact our support team. After verification, we will provide a re-download link, corrected data, or other reasonable solutions.
2. Tour Services
• Cancellation 30 days or more before the start of the trip:
90% of the amount will be refunded (10% will be retained as a commission).
• Cancellation between 29 and 15 days before the start of the trip:
50% of the guide fee will be refunded.
• Cancellation 14 days or less before the start of the trip:
No refund will be made.
• In case of force majeure:
For situations such as natural disasters or significant transportation delays, the situation will be evaluated individually.
We can be flexible with date changes depending on guide availability.
3. Contact
If you have any questions before making a purchase or booking, please contact us in advance.
Support email: info@chanchitosjp.com
